At Van Meuwen, we take pride in providing high-quality plants and gardening products to help your garden flourish. While we strive for your complete satisfaction, we understand that sometimes returns or exchanges may be necessary. Please review our policy below to ensure a smooth process.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return, items must be in their original condition, unused, and in their original packaging (where applicable).

Important Note: Due to the perishable nature of plants, we cannot accept returns on the following items unless they arrive damaged or incorrect:

  • All plants (including fruit trees, bedding plants, flower plants)
  • Bulbs and tubers (Daffodil Bulbs, Dahlia Tubers, Begonia Tubers, etc.)
  • Perishable gardening products

For these items, please contact us immediately at [email protected] if you receive damaged or incorrect products.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Please include your order number and details about the product you would like to return or exchange.
  2. Wait for Approval: Our team will review your request and send you a Return Merchandise Authorization (RMA) number if approved.
  3. Package Your Item: Securely pack the item(s) in the original packaging, including all accessories and documentation.
  4. Ship Your Return: Send the package to our return address (provided with your RMA) using a trackable shipping service. You are responsible for return shipping costs unless the return is due to our error.

Return Request Template

Use this template when contacting us about a return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Van Meuwen Customer Service,

I would like to request a [return/exchange] for the following item from my order #[Your Order Number]:

Product Name: [Product Name]
Quantity: [Quantity]
Reason for Return/Exchange: [Please specify]

Please advise on next steps for processing this request.

Thank you,
[Your Full Name]
[Your Contact Information]

Refund Processing

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Refund Timeline:

  • Credit/Debit Card (Visa, MasterCard, JCB): 5-7 business days after approval
  • PayPal: 3-5 business days after approval

Important Notes:

  • Original shipping fees are non-refundable (except in cases of our error)
  • Refunds will be issued to the original payment method
  • Processing times may vary depending on your financial institution

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at [email protected] with photos of the damaged product and packaging. We will arrange for a replacement or refund as appropriate.

Exchanges

For exchanges of eligible items:

  1. Follow the standard return process above
  2. In your email, clearly specify the item you wish to exchange for
  3. Once we receive your return, we will ship the replacement item
  4. You will be responsible for any price difference and additional shipping costs

Garden-Friendly Tip: Before returning any gardening tools or equipment, please ensure they’re clean and free of soil or plant material to help us process your return more efficiently.

Contact Us

For any questions about our Returns & Exchanges policy, please contact our friendly customer service team:

Email: [email protected]
Mail: Van Meuwen, 1382 Golf Course Drive, OMAHA, US 62871

We appreciate your trust in Van Meuwen for your gardening needs and are committed to making your shopping experience as pleasant as watching your garden bloom!