Welcome to Van Meuwen’s Shipping & Returns policy page! We’re delighted you’ve chosen us for your gardening needs and want to ensure you have all the information about getting your plants and gardening products, as well as our straightforward returns process should you need it.

Shipping Information

Order Processing Time

We process all orders within 1-2 business days of receiving them. During peak seasons, processing may occasionally take slightly longer, but we’ll always keep you informed if there are any delays.

Shipping Methods & Delivery Times

We offer two convenient shipping options to get your gardening essentials to you:

  • Standard Shipping:
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
    • Cost: $12.95 (applied to orders under $50)
  • Free Shipping:
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment
    • Available for orders of $50 or more

Gardening Tip: When ordering live plants, consider the current weather conditions in your area and choose a delivery time when you’ll be available to plant or care for them promptly.

Returns & Exchanges Policy

At Van Meuwen, we take pride in providing high-quality plants and gardening products. While we strive for your complete satisfaction, we understand that sometimes returns or exchanges may be necessary.

General Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return:

  • Items must be in their original condition
  • Unused and in original packaging (where applicable)
  • Must include all accessories and documentation

Non-Returnable Items

Due to their perishable nature, we cannot accept returns on the following items unless they arrive damaged or incorrect:

  • All plants (including fruit trees, bedding plants, flower plants)
  • Bulbs and tubers (Daffodil Bulbs, Dahlia Tubers, Begonia Tubers, etc.)
  • Perishable gardening products

For these items, please contact us immediately at [email protected] if you receive damaged or incorrect products.

How to Initiate a Return or Exchange

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Include your order number and details about the product you wish to return or exchange.
  2. Wait for Approval: Our team will review your request and send you a Return Merchandise Authorization (RMA) number if approved.
  3. Package Your Item: Securely pack the item(s) in the original packaging with all accessories and documentation.
  4. Ship Your Return: Send the package to our return address (provided with your RMA) using a trackable shipping service. You are responsible for return shipping costs unless the return is due to our error.

Return Request Template:
Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Van Meuwen Customer Service,

I would like to request a [return/exchange] for the following item from my order #[Your Order Number]:
Product Name: [Product Name]
Quantity: [Quantity]
Reason for Return/Exchange: [Please specify]

Please advise on next steps for processing this request.

Thank you,
[Your Full Name]
[Your Contact Information]

Refund Processing

Once your return is received and inspected, we will send you an email notification about the status of your refund.

Refund Timeline:

  • Credit/Debit Card (Visa, MasterCard, JCB): 5-7 business days after approval
  • PayPal: 3-5 business days after approval

Important Notes:

  • Original shipping fees are non-refundable (except in cases of our error)
  • Refunds will be issued to the original payment method
  • Processing times may vary depending on your financial institution

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at [email protected] with photos of the damaged product and packaging. We will arrange for a replacement or refund as appropriate.

Exchanges

For exchanges of eligible items:

  • Follow the standard return process above
  • In your email, clearly specify the item you wish to exchange for
  • Once we receive your return, we will ship the replacement item
  • You will be responsible for any price difference and additional shipping costs

Gardening Tool Tip: Before returning any gardening tools or equipment, please ensure they’re clean and free of soil or plant material to help us process your return more efficiently.

Contact Us

For any questions about our Shipping & Returns policy, please contact our friendly customer service team:

We appreciate your trust in Van Meuwen for your gardening needs and are committed to making your shopping experience as pleasant as watching your garden bloom!