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Welcome to Van Meuwen! These Terms and Conditions outline the rules and regulations for using our website and purchasing our gardening products. By accessing our site and making purchases, you agree to these terms in full.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for gardening enthusiasts aged 18 years or older who reside in our service areas (excluding Asia and remote regions). By using our site, you confirm you meet these requirements.

1.2 Intellectual Property Rights

All content on this website, including text, graphics, logos, and images, is the property of Van Meuwen or its content suppliers and protected by international copyright laws. You may not reproduce, distribute, or create derivative works without our express written permission.

2. Product Information

2.1 Product Descriptions

We take care to accurately describe our plants, trees, bulbs, and gardening tools. However, please note:

  • Plant colors and sizes may vary slightly due to natural growth patterns
  • Seasonal availability affects some products
  • Photographs are representative and actual products may differ

2.2 Perishable Nature of Products

Most of our products (plants, bulbs, tubers) are living organisms with specific care requirements. By purchasing, you acknowledge their perishable nature and agree to provide appropriate care upon delivery.

3. Ordering and Payment

3.1 Order Process

Placing an order constitutes an offer to purchase which we may accept or decline. We reserve the right to limit quantities or refuse service without notice.

3.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. You confirm that the payment method used is yours or you have authorization to use it.

3.3 Pricing and Taxes

All prices are in US dollars. We reserve the right to adjust prices due to market conditions or errors. You are responsible for any customs duties or taxes in your jurisdiction.

4. Shipping and Delivery

4.1 Processing Time

Orders are processed within 1-2 business days. During peak seasons, processing may take slightly longer.

4.2 Shipping Options

We offer two shipping methods:

  • Standard Shipping: $12.95 via DHL/FedEx (10-15 business days after shipment)
  • Free Shipping: For orders $50+ via EMS (15-25 business days after shipment)

4.3 Delivery Responsibilities

Once shipped, the carrier assumes responsibility for delivery. Please:

  • Provide accurate shipping information
  • Be available to receive perishable items promptly
  • Consider weather conditions when ordering live plants

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for most items, except:

  • Plants, fruit trees, bedding plants, flower plants
  • Bulbs and tubers (unless damaged or incorrect)
  • Perishable gardening products

To be eligible, items must be unused, in original packaging with all accessories.

5.2 Return Process

Contact us at [email protected] within 15 days with:

  • Your order number
  • Product details
  • Reason for return
  • Photos if damaged

We will provide a Return Merchandise Authorization (RMA) number if approved.

5.3 Refunds

Refunds are issued to the original payment method within:

  • 5-7 business days for credit/debit cards
  • 3-5 business days for PayPal

Original shipping fees are non-refundable unless the return is due to our error.

6. User Responsibilities

  • Provide accurate and complete information when ordering
  • Ensure someone is available to receive perishable deliveries
  • Care for plants appropriately upon receipt
  • Inspect deliveries promptly and report issues within 48 hours
  • Comply with all local regulations regarding plant imports

7. Limitation of Liability

Van Meuwen shall not be liable for:

  • Any failure due to circumstances beyond our reasonable control
  • Improper care of plants after delivery
  • Consequential damages from product use
  • Errors in product descriptions that are not materially significant

Our maximum liability shall not exceed the purchase price of the product in question.

8. Governing Law

These Terms shall be governed by the laws of Nebraska, USA. Any disputes shall be resolved in the courts of Douglas County, Nebraska.

9. Changes to Terms

We reserve the right to modify these Terms at any time. Continued use after changes constitutes acceptance of the new Terms.

10. Contact Information

For questions about these Terms:

Van Meuwen
1382 Golf Course Drive
OMAHA, US 62871
Email: [email protected]

Thank you for choosing Van Meuwen for your gardening needs. We’re committed to helping your garden grow and providing excellent service every step of the way!